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NHS Services

Avon Valley Practice offers a comprehensive range of primary care services to care for you and your family.  As with everything we do, please ask if you are unsure about anything or have additional questions.

Online Services & SMS (Text)

Booking an appointment online is a quick and easy way to arrange to see a clinician.  To set up your online account please take some photo ID to reception, who can activate your access and explain how this works. There is also an App for iPhones/iPads just search for 'SystmOne.'

To receive automatic confirmation of your appointments and other important information, we encourage you to sign up for our SMS (text service).  You can do this when you register or by completing a form at reception.  It only takes moments to do and is a helpful service to have at your fingertips.  For occasions when you need to cancel your appointment, you can do this by text too.

Walk-In Clinics

We aim to make appointments as accessible and flexible as possible, so for many patients our popular Walk-In Clinics offer a convenient way to see a clinician at the earliest opportunity. Patients are seen on a first-come, first-served basis and there’s a Walk-In Clinic every day of the week:


08.30 - 11.00 am                     Upavon & Durrington

Tuesday - Friday

09.00 - 11.00 am                     Upavon ONLY

Please note the times and locations as it’s essential you come to the appropriate surgery within the period specified.  Upon arrival, please go to reception who will ask you to provide a few details and add you to the list.

Booked Appointments

The Practice also operates an appointment system every week day from 08.30 am when you can book to see a doctor, nurse practitioner (specialist nurses who work closely with doctors) or member of our nursing team.

Whoever you need to see, appointments are 10 minutes long but if you have a complicated matter to discuss you may wish to ask for a double consultation.  For patients who find it difficult to come during the day, there’s a late night surgery on Monday evenings in Durrington when appointments must be booked in advance.

Telephone appointments can likewise be booked ahead, although we are unable to specify the time you will be called.

Urgent Appointments

Some appointments are kept for ‘on the day’, medically urgent problems.  These can be booked by telephone from 08.00 am each morning. 

Home Visits

If you require a home visit, please telephone the Practice with details before 10.00 am.  Only emergency visits will be arranged after this time.

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