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We safeguard personal and sensitive information held within the health record. All staff are trained in data protection and confidentiality procedures and safeguards. The office team handles requests for medical records and the storage and operational movement within the Practice.

Requests to access the health record of a living person under the Data Protection Act 1998 or a deceased person under the Access to Records Act 1990 are managed and logged by the office team. They are more than happy to liaise with you when requesting access to a record and aim to make the experience as seamless a process as possible.

Remember you can view your electronic medical record online using your online account! 

To make a Subject Access Request, you need to write to us and prove your identity. You are entitled by law to receive a response no later than 40 days after your application is received. There may be a charge of up to a maximum of 50 (10 if held totally on computer: free if the record has been added to in the last 40 days). The copy must be accompanied by an explanation of any terms, which are unintelligible. If you do not understand any part of the record the relevant health profession should arrange to explain it to you.

The Information Commissioner's website has very clear guidance on Data Protection and Freedom of Information and is worth a visit if you want to know more about the laws governing information in the United Kingdom.

Importantly, in some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstances you may be required to give written consent before information is released – such as for medical reports for insurance, solicitors etc.

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